Refund Policy

Last updated: October 2026  ·  Picela (Pvt) Ltd

Overview

Picela uses an escrow system specifically designed to protect both Buyers and Creators. Funds are only released to the Creator after the Buyer confirms receipt. This is your primary protection — please do not confirm receipt until you are satisfied.

This Refund Policy applies to all transactions made through Picela (picela.co), operated by Picela (Pvt) Ltd. By making a purchase, you agree to this policy.

Escrow Protection

All idea and patent purchases on Picela are held in escrow until:

  1. The Creator delivers the agreed materials, IP transfer documents, or other deliverables.
  2. The Buyer confirms receipt and satisfaction.

Until you confirm as a Buyer, funds remain in escrow and can be disputed. Do not confirm receipt unless you are satisfied with what you received.

Escrow funds are automatically released to the Creator if neither confirmation nor a reported problem is raised within 7 days of delivery. The same applies to Idea Requests and to work by hired professionals.

When Refunds Are Available

Eligible for Refund

  • Creator fails to deliver within the agreed timeframe
  • Delivered materials are fundamentally different from the listing description
  • Creator is found to have misrepresented ownership of the idea or patent
  • Transaction is cancelled before delivery begins
  • Technical error resulted in duplicate payment
  • Creator account is terminated by Picela for fraud

Not Eligible for Refund

  • Buyer confirmed receipt and later changed their mind
  • Idea did not generate expected commercial results
  • Buyer found a similar idea elsewhere after purchase
  • Subjective dissatisfaction after confirmation
  • Picela's fee on a payment that was already released
  • Problems reported after the payment was released (7 days after delivery, or on your confirmation)

Professional and Manager Fees

Hired professionals (patent attorneys, chartered accountants, corporate services): your accepted quote is held in escrow. Report a problem before you confirm, and within 7 days of delivery; Picela reviews it and decides whether to release or refund.

Virtual Manager fees: retainers and milestone fees are held by Picela and can be reported while they are held (a retainer until the end of its 30-day period; a milestone fee until you approve the milestone). Hourly fees and one-off fees are paid to the manager when you pay them, so check timesheets and requests before approving. Picela reviews reported problems using the mandate's activity log, messages and files.

Picela does not guarantee the outcome of any legal, accounting, management or advisory service.

Platform Fees

Picela's service fee (a percentage added to each payment) is refunded together with the payment when Picela refunds a held payment after reviewing a reported problem, or when a deal is cancelled before the payment is released. It is not refunded once a payment has been released to the seller or provider.

How to Request a Refund

1

Raise a Dispute Before Confirming

If you are not satisfied with delivery, do not click "Confirm Receipt". Instead, contact the Creator through the in-platform messaging system to resolve the issue.

2

Contact Picela Support

If you cannot resolve the issue with the Creator, email us at [email protected] with your transaction ID, a description of the issue, and any supporting evidence.

3

Review Period

We will review your request within 5 business days. We may contact both parties for additional information. Our decision is final.

4

Refund Processing

Approved refunds are returned to the card you paid with, in the same currency, usually within 5–10 business days. Processing times may vary depending on your bank. Because exchange rates change, a refund of a rupee payment is the rupee amount you paid.

Chargebacks

We strongly encourage you to contact us before initiating a chargeback with your card issuer or bank. Chargebacks that are later found to be unjustified may result in account suspension and recovery of funds plus a chargeback fee.

We will always cooperate with legitimate chargeback disputes and provide the bank and card network with full transaction records.

Contact Us

For refund requests or payment disputes: